Self Storage


Telling the Truth

Have you ever been lied to? The answer to this question is always yes. Everyone has been lied to. If you don’t feel you have been lied to, congratulations and I commend you for never talking to anyone in society. Unfortunately as people we rather tell someone a lie than the truth in order to sometimes spare their feelings. This also boasts true for the business world. Many times a business will lie to a potential client to get them on board and then tell them a little something different once they have them. This will make clients upset, but most can’t do anything about it. They just have to realize they have been lied to and be hopeful that business from here on out will be truthful.

When a customer is told about a specific price, special or offer over the phone, they expect to collect on what was told to them. If they do not they could make a straight line for the door or suck it up and decide to store anyway. Just know that they will tell someone about their experience which could cause some issues in the future. If you lie to one customer one time and get away with it, you could think that you could lie to another customer. That is not the way you want to handle business...

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  • Telling the Truth
    By joel on April 23, 2012 | No Comments Comments

    Have you ever been lied to? The answer to this question is always yes. Everyone has been lied to. If you don’t feel you have been lied to, congratulations and I commend you for never talking to anyone in society. Unfortunately as people we rather tell someone a lie than the truth in order to sometimes spare their feelings. This also boasts true for the business world. Many times a business will lie to a potential client to get them on board and then tell them a little something different once they have them. This will make clients upset, but most can’t do anything about it. They just have to realize they have been lied to and be hopeful that business from here on out will be truthful.

    When a customer is told about a specific price, special or offer over the phone, they expect to collect on what was told to them. If they do not they could make a straight line for the door or suck it up and decide to store anyway. Just know that they will tell someone about their experience which could cause some issues in the future. If you lie to one customer one time and get away with it, you could think that you could lie to another customer. That is not the way you want to handle business.

    Lying gets you somewhere sometimes. Trying to make a consistent thing is not good. Customers will not appreciate being lied to and treated like that. Eventually it will catch up to you and you will lose customers because of that. Self storage is a great industry to be a part of, but keep it clean and keep the nonsense out of it. Customers love to shop around, but they are also looking for truth when it comes to what they can get for their money.

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    Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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  • Keep Your Ears Open to Listen
    By joel on March 8, 2012 | No Comments Comments
    I know many of us have been told at some point that we need to clean our ears. We are told this for many reasons. One reason is because we do not listen to our elders and we should. Now of course no matter how much earwax we have in our ears, we can still hear our parents. We just choose not to at some points. We know that we should listen to our parents because they can save us from making some pretty bad decisions. But we all know we have chosen to make bad decision and learn from our own mistakes instead of those from our parents. When we choose the profession we will work at for a time, we need to keep our ears open and learn something.
    When you are at home and you choose not to listen to your parents that could cost you a week of not watching television or hanging out with your friends. If you choose not to listen at work, that could cost you your livelihood. There is not a reason to chance it at all. Ensure that you go into any job of your choice with your ears open and your listening cap on. The more you listen to the more of a chance you will have to learn something that you did not know that could really help you on your daily job performance. Keep your ears open to learn.
    There are different techniques that you can do in order to perfect listening. You can keep your mind clear of anything that you are thinking and focus just on what they are saying. A lot of times we not actively listening and we are trying to think about what we are doing later. Don’t fall into this trap. Clear you mind and ensure that the person talking to you is your main priority. Another tip that you can do in order to improve your listening skills is to repeat back in your head what they are saying. Sometimes when you hear your own voice you will remember it better.
    Some of us have a problem listening when our eyes catch something that is more interesting. Let’s be honest, not everything we are listening to is going to be interesting. We still have to stay focused on what the person is saying to us because it can be very important. Our eyes tend to wander a little bit from time to time. Then we start to think about what we are looking at. That is no good. Try to focus on just the person that is talking. Some people close their eyes and just focus on the voice of the person that is talking, but that could also put someone to sleep. There are many different listening techniques out there. You just have to find which one best works for you.
    Remember these techniques when you are doing your secret shop. That is important because you do not want to miss anything that the representative you are shopping is saying. What they are saying and how they are presenting to you is what the company wants to hear about. They want to hear if the representative is saying key words that they are supposed to. Keep your ears open to the customer and make sure that you are aware of everything they are saying.

    I know many of us have been told at some point that we need to clean our ears. We are told this for many reasons. One reason is because we do not listen to our elders and we should. Now of course no matter how much earwax we have in our ears, we can still hear our parents. We just choose not to at some points. We know that we should listen to our parents because they can save us from making some pretty bad decisions. But we all know we have chosen to make bad decision and learn from our own mistakes instead of those from our parents. When we choose the profession we will work at for a time, we need to keep our ears open and learn something.

    When you are at home and you choose not to listen to your parents that could cost you a week of not watching television or hanging out with your friends. If you choose not to listen at work, that could cost you your livelihood. There is not a reason to chance it at all. Ensure that you go into any job of your choice with your ears open and your listening cap on. The more you listen to the more of a chance you will have to learn something that you did not know that could really help you on your daily job performance. Keep your ears open to learn.

    There are different techniques that you can do in order to perfect listening. You can keep your mind clear of anything that you are thinking and focus just on what they are saying. A lot of times we not actively listening and we are trying to think about what we are doing later. Don’t fall into this trap. Clear you mind and ensure that the person talking to you is your main priority. Another tip that you can do in order to improve your listening skills is to repeat back in your head what they are saying. Sometimes when you hear your own voice you will remember it better.

    Some of us have a problem listening when our eyes catch something that is more interesting. Let’s be honest, not everything we are listening to is going to be interesting. We still have to stay focused on what the person is saying to us because it can be very important. Our eyes tend to wander a little bit from time to time. Then we start to think about what we are looking at. That is no good. Try to focus on just the person that is talking. Some people close their eyes and just focus on the voice of the person that is talking, but that could also put someone to sleep. There are many different listening techniques out there. You just have to find which one best works for you.

    Remember these techniques when you are doing your secret shop. That is important because you do not want to miss anything that the representative you are shopping is saying. What they are saying and how they are presenting to you is what the company wants to hear about. They want to hear if the representative is saying key words that they are supposed to. Keep your ears open to the customer and make sure that you are aware of everything they are saying.

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    Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

  • How High is Your Ceiling Height?
    By joel on January 9, 2012 | No Comments Comments
    When shopping around for self storage, one thing you should think about is that most self storage facility are the same. What we mean by the same is that the all give you the option of putting your belongings into a space at the facility. That is what self storage is, you taking your belongings and storing them at the facility, yourself. There will be subtle differences that will separate one facility from another, but for the most part, they all have the same standards. One standard is ceiling height. Unless otherwise noted, the ceiling of a self storage unit will be eight feet.
    The typical ceiling height in a storage unit is at least eight feet tall so consider the items that you need to store to make sure they fit. Many customers try to stack their unit full so they do not have to pay more than they need to pay for. There are others that will just decide to get a bigger unit just so that everything is in there and they have access to it. Not many people try to stack their unit to the brim to save money. It would be the best idea, but not many people do it even though the property managers and other storage professionals recommend it.
    So when you are shopping around for self storage and a facility says that they have ceiling heights of ten feet and higher, not many customers stop and say wow. They don’t say that because they know they won’t stack their belongings than high. Some will think, how can I stack my belongings that high? Will they fall on me? Most storage facilities are created equal but most customers won’t flinch or choose this one facility because of their ceiling height.

    When shopping around for self storage, one thing you should think about is that most self storage facility are the same. What we mean by the same is that the all give you the option of putting your belongings into a space at the facility. That is what self storage is, you taking your belongings and storing them at the facility, yourself. There will be subtle differences that will separate one facility from another, but for the most part, they all have the same standards. One standard is ceiling height. Unless otherwise noted, the ceiling of a self storage unit will be eight feet.

    The typical ceiling height in a storage unit is at least eight feet tall so consider the items that you need to store to make sure they fit. Many customers try to stack their unit full so they do not have to pay more than they need to pay for. There are others that will just decide to get a bigger unit just so that everything is in there and they have access to it. Not many people try to stack their unit to the brim to save money. It would be the best idea, but not many people do it even though the property managers and other storage professionals recommend it.

    So when you are shopping around for self storage and a facility says that they have ceiling heights of ten feet and higher, not many customers stop and say wow. They don’t say that because they know they won’t stack their belongings than high. Some will think, how can I stack my belongings that high? Will they fall on me? Most storage facilities are created equal but most customers won’t flinch or choose this one facility because of their ceiling height.

    [Post to Twitter] Tweet This Post 

    Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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