About

Who Is PhoneSmart

PhoneSmart offers call center services to the self storage industry. The company also runs a Total Quality Assurance Services department which provides mystery shopping and sales training services to the self storage, health care, apartment and property management, senior living, hotel and hospitality industries and more.

The company also offers consulting and property management services to these industries.

What is PhoneSmart Secret Shopping

PhoneSmart uses state-of-the-art technology to capture audio recordings of telephone mystery shops and provides accurate and customized written reports for each shop to every client. All audio recordings, written reports and statistics are delivered to the client via email, internet access or mailed CD.

PhoneSmart has also developed an innovative mystery shopping method named a Feedback Shop. This exclusive service provides instant, real-time training from a certified trainer directly to the manager or sales associate. An audio recording of the secret shop and training session, along with a written evaluation and summary of the coaching are provided to the client.

The company also offers a range of other unique secret shops and live call monitoring services that combine to build a thorough quality assurance program.

In addition to secret shopping, PhoneSmart offers sales training services that equip and motivate sales or customer service teams. These training services include on site seminars, webinars, conference calls and more.

Beyond traditional methods of training, PhoneSmart uses training methods like Role Play Helpline and Telephone Teachers to give its clients an unforgettable and unique training experience.

Who is StorageMart

StorageMart was formed in 1999 as a private real estate self storage operation. The company mission is to develop, acquire, operate and sell self storage properties in markets where experience has shown the ability to produce the highest potential for value.

The senior management team at StorageMart has over 110 years of experience and an average of 25 years or more among its team members. Prior to forming StorageMart, this management team owned and operated another storage real estate company, which was sold and integrated into a publicly traded company.

Where is StorageMart

StorageMart operates over 130 self storage properties in Canada and the United States of America. The company has roughly 70 storage properties in 14 states and over 60 storage sites in 5 provinces, including Ontario, Saskatchewan, Alberta, British Columbia and Quebec.

PhoneSmart serves customers in Canada, the USA and Mexico and has been invited to consult to self storage owners in Spain and the United Kingdom.

StorageMart and PhoneSmart are headquartered in Columbia, Missouri and provides a central location to serve the many clients and storage properties across North America.

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