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Are you looking for a job that you actually enjoy?  Do you enjoy working with people?  Do you enjoy the thrill of working in a commission driven environment?  Do you feel that you are persuasive enough to sell a product, but genuine enough to avoid offending your prospects?  If you have answered these questions in the affirmative, then you might very well want to consider become a self storage property manager.  Sure, a career in property management may fall short of your prestigious aspirations.  Sure, you may not think of yourself as a salesperson.  Really, though, you should give this path a thought if you find that you possess certain interpersonal qualities.  For your sake, reader, the author will herein describe said interpersonal qualities.  Perhaps you will find that you fit the bill, after all.

You have to be a good listener.

If there is one quality that you HAVE to possess to be a good property manager, it is that you HAVE to be a good listener.  Reader, please make note of my capitalizations, here.  In any face to face position, you are going to spend a lot of your time talking to potential clients, buyers, and tenants.  When you are selling your product, you are going to be giving a face to face presentation, and your mannerisms are going to be available in their most naked forms.  Thus, if you are not looking your clients in the eye as they are talking, then you are not going to be able to build a good rapport with them.  If you are not relaxed, and if you do not give audio cues to indicate that you are really listening to what they have to say, then you are in trouble, my friend.  A great way to practice, of course, is to sit in front of a mirror when you are talking on the phone.  Make note of how you appear as you are talking, and practice making eye contact with yourself when you are listening to your friend or customer.  While it may sound silly, this practice regimen is only going to help you improve.

You have to be up front with your numbers, and you have to make sense of your numbers.

Especially if you are managing a self storage property, you are going to have to be sure that you are presenting your numbers in a legitimately digestible manner.  Your intimate familiarity with the numbers does not carry any weight when it comes to building rapport with your customers.  If you have administrative fees, lock fees, insurance fees, move out fees, and maintenance fees, then you are going to want to present them one at a time, giving your potential tenant ample time to ask their questions.  The last thing that you want to do, THE LAST, is cram all of your numerical information into one, long sentence, because all that you are going to accomplish is confusing your customer.  And truly, reader, confusion is not the path to success.  You have to reach a point of genuine understanding with your customer, lest you risk losing them to a more considerate, outgoing property manager.

At the end of the day, it is all about your willingness to serve.

When a potential client steps through the door, they are entitled to the best service that you can possibly offer.  Sure, some customers are going to prove more difficult than others, but that does not mean that their business is any less valuable than that of the next guy.  Afford each and every customer the time and respect that they deserve, and you are going to find yourself with a drastically improved bottom line.

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