Self Storage Call Centers Hear It All

I have handled hundreds of self storage phone calls over the years, reader.  In fact, I would go so far as to say that I have handled thousands of self storage phone calls over the years.  These call, of course, have left me with quite the understanding of self storage customers.  Right when someone opens their mouth, I can pretty much tell you where the conversation is going to lead.  This is some pretty great information to have if you know that you are going to be working in a self storage call center in the near future.

If you can tell that a conversation is going to turn sour, then you are going to want to do everything within your power to make sure that you do not ruin your own mood.  The anticipation of an argument is every bit as bad as the argument itself, reader.  If you let yourself get worked up over an argument that has not even happened, then you have already lost.  Take several deep breaths, let your customer yell at you, and prepare to conduct yourself in a pleasant, professional manner.

Key to controlling a conversation in this manner, reader, is your ability to avoid taking things personally.  Always remind yourself, here, that you are not the problem.  I mean, sure, you are the person who the customer is screaming at, but that does not mean that you are actually at fault when it comes to their problem.  No, no.  What they are really yelling at, reader, is the situation that they find themselves in.  Once you remove yourself from their target, you begin to realize that you are not going to have to endure any kind of personal attack.  That, of course, means that you are going to be able to control your behavior in a much more levelheaded manner.

Finally, reader, you always have to be sure that you put your end of the phone on mute when a customer is screaming at you.  If you truly feel as though you are going to lose it, you have to put your phone on mute, head over to your supervisor, and let them know that you are not able to handle the call any further.  Sure, you are going to want to be sure that you are handling as much of the call as possible, but you do not want to put yourself through too much trauma.  If you cannot control the call, then your supervisor is simply going to have to step in and help you out.  After all, that is why they are there in the first place, is it not?

At the end of the day, reader, the simply fact of the matter is that some phone calls are not going to go the way that you want them to.  Sometimes, you are going to lose your grip on a conversation and an angry customer is going to get the best of you.  Of course, the important thing to keep in mind, here, is that all of these are learning experience.  Take those nasty calls that you get and think of them as little puzzles waiting to be solved.  That, and be sure that you are not taking anything too personally.  Easier said than done, yes, but valid all the same.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.