Have you ever been lied to? The answer to this question is always yes. Everyone has been lied to. If you don’t feel you have been lied to, congratulations and I commend you for never talking to anyone in society. Unfortunately as people we rather tell someone a lie than the truth in order to sometimes spare their feelings. This also boasts true for the business world. Many times a business will lie to a potential client to get them on board and then tell them a little something different once they have them. This will make clients upset, but most can’t do anything about it. They just have to realize they have been lied to and be hopeful that business from here on out will be truthful.
When a customer is told about a specific price, special or offer over the phone, they expect to collect on what was told to them. If they do not they could make a straight line for the door or suck it up and decide to store anyway. Just know that they will tell someone about their experience which could cause some issues in the future. If you lie to one customer one time and get away with it, you could think that you could lie to another customer. That is not the way you want to handle business.
Lying gets you somewhere sometimes. Trying to make a consistent thing is not good. Customers will not appreciate being lied to and treated like that. Eventually it will catch up to you and you will lose customers because of that. Self storage is a great industry to be a part of, but keep it clean and keep the nonsense out of it. Customers love to shop around, but they are also looking for truth when it comes to what they can get for their money.
Tweet This Post
Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.