Why So Secretive

I do not think people truly understand what I means to do a secret shop and what it truly is. There are actually people out there who believe they can get an accurate gauge on how their team is doing by announcing their visits and to tell them they are being called. The reality of it is that employees will always but their best work forward when they know their manager will be, especially if it is the owner. Anyone that has the ability to fire them, they will perk up and make sure everything is in order.

Without secret shopping managers would be in the dark on how their facilities are really running. They will not know how their self storage managers are taking care of customers or what the customers actually think of them. As a manager you are dreaming to think that you do not have to be secretive about your visits or you do not have to check up on your people. If you do not do this, then your business will fail.

There are many people who will say that you will truly know and understand what is going on at your facilities when you drop in unannounced or call. You can remotely check in on how the business is doing, but there is more to running and understanding a business than the black and white. You have to get in there and feel how the business is being run. Schedule some time, call and walk into your self storage facilities.

Tweet This Post 

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.